Privacy Policy

Account Information:

• Email address and account credentials
• Profile information (name, age, location, occupation)
• Authentication data through Clerk (our secure auth provider)

AI Companion Data:

• Companion personality settings (affection level, empathy, curiosity, playfulness)
• Companion appearance and avatar selections
• Communication style preferences and humor settings
• Background stories and character narratives you create
• Relationship dynamic preferences and status

Conversation Data:

• Messages exchanged with your AI companion
• Memory entries created from conversations
• Conversation metadata (timestamps, message counts, emotional context)
• User-tagged memories and importance ratings

Technical Data:

• Device information and browser type
• IP address and general location data
• Usage analytics and app performance data
• Error logs and debugging information

AI Companion Experience:

• Generate personalized AI responses based on your companion's personality
• Maintain conversation memory and relationship continuity
• Adapt communication style to your preferences
• Provide contextually relevant interactions using stored memories

Service Improvement:

• Improve AI model performance and response quality
• Enhance memory system accuracy and relevance
• Develop new features and personality customizations
• Analyze usage patterns to optimize user experience

Account Management:

• Authenticate and secure your account
• Provide customer support and technical assistance
• Send important service updates and notifications
• Process subscription payments and billing

We DO NOT sell or rent your personal data.

Limited Sharing Occurs Only With:

• Clerk (Authentication): Account creation and login security
• AI Providers (OpenAI/XAI): Anonymous conversation processing for AI responses (no personal identifiers)
• Database Providers (Neon): Encrypted data storage and retrieval
• Hosting Services (Vercel): Application delivery and performance
• Legal Requirements: When required by law or to protect user safety

Data Protection Measures:

• All third-party services are vetted for security and privacy compliance
• Data is encrypted in transit and at rest
• Minimal data sharing with strict contractual protections
• Regular security audits and monitoring

Entwined's AI memory system is designed to enhance your companion experience while protecting your privacy:

How Memory Works:

• Conversations are analyzed to extract meaningful memories
• Memories are tagged with emotional context and importance levels
• You can view, edit, or delete any memory stored by the system
• Memories are used only for your specific AI companion interactions

Memory Privacy Controls:

• Complete visibility into stored memories through settings
• Ability to delete individual memories or entire memory sets
• Control over memory importance thresholds
• Option to disable automatic memory creation

Security Measures:

• End-to-end encryption for all conversations and personal data
• Secure authentication through Clerk with industry-standard protocols
• Regular security audits and vulnerability assessments
• Encrypted database storage with access controls
• Secure API communications with rate limiting
• Regular backups with encryption at rest

Data Breach Response:

In the unlikely event of a data breach, we will notify affected users within 72 hours and take immediate steps to secure the system and protect user data.

Data Access and Control:

• View Data: Access all your stored data through account settings
• Edit Data: Modify your profile, companion settings, and memories
• Delete Data: Remove specific memories, conversations, or your entire account
• Export Data: Download your data in a portable format
• Correct Data: Update inaccurate information

Communication Preferences:

• Opt out of marketing communications (service updates still apply)
• Control notification settings and frequency
• Manage email preferences through account settings

Account Deletion:

You can delete your account at any time through the settings page. This will permanently remove:

• All conversation data and memories
• Companion personality and customization data
• Account information and preferences
• Usage analytics tied to your account

Retention Periods:

• Account Data: Retained while your account is active
• Conversations: Stored indefinitely unless you delete them
• Memories: Retained according to your memory preferences (default: 365 days)
• Analytics: Aggregated data retained for 2 years maximum
• Deleted Accounts: All data permanently deleted within 30 days

Automatic Cleanup:

You can enable automatic cleanup features to delete old memories and conversations based on your preferences.

Entwined operates globally, and your data may be processed in countries other than your residence. We ensure appropriate safeguards are in place for international transfers:

• Compliance with GDPR, CCPA, and other privacy regulations
• Standard contractual clauses for data protection
• Encryption and security measures for all transfers

Entwined is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will delete such information immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending an email notification for significant changes
• Displaying a notice in the application

Changes become effective immediately upon posting unless otherwise stated.